15 Great Customer Service Quotes to Inspire You

 Customer service is a hard everyday job. Sometimes you are happy to help, and sometimes you get tired of it. 

When you work in customer success, your days might be filled with emails, phone calls, and meetings, but those tasks aren't what defines your career. After all, you weren't hired to answer a phone -- you were hired to help customers succeed by solving problems and educating and empowering them.

So if you're having a tough day, take a break from the process and think about the people you're helping. Customer success is integral to the success of a company -- and when you help customers succeed, you do too. We've rounded up some of the best customer service quotes from entrepreneurs, leaders, and thinkers to keep you motivated and engaged in the big picture of why customer success matters -- to you, your company, and most of all, your customers.

Here are great thoughts about customer service that can help you keep going and make you customers happy.

1. “In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts.” – Jeff Bezos

2. “Customer service is the experience we deliver to our customers. It’s the promise we keep to the customer. It’s how we follow through for the customer. It’s how we make them feel when they do business with us.” – Shep Hyken

3. “Every day we’re saying, ‘How can we keep the customer happy? How can we get ahead in innovation by doing this?’… because if we don’t, somebody else will.” – Bill Gates

4. "A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well." Jeff Bezos

5. "Customer service shouldn't just be a department, it should be the entire company." Tony Hsieh

6. "Instead of focusing on the competition, focus on the customer." Scott Cook

7. “No customer walks into your business, gives you money, and then says, “Dissatisfy me, please.” Aim for 100% customer satisfaction.” – Bill Quiseng

8. “A man without a smiling face must not open a shop.” – Chinese Proverb

9. “Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees.” – Tony Hsieh

10. "I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel." Maya Angelou

11. "As a membership site we're always focused on reducing churn and increasing satisfaction. We know that collecting feedback from customers throughout the customer's lifecycle has allowed us to achieve both." James Bake

12. "You are serving a customer, not a life sentence. Learn how to enjoy your work." Laurie McIntosh

13. “Make your product easier to buy than your competition, or you will find your customers buying from them, not you.” – Mark Cuban

14. “Dealing with people is probably the biggest problem you face, especially if you are in business. Yes, and that is also true if you are a housewife, architect or engineer.” – Dale Carnegie

15. “Customer service is just a day in, day out ongoing, never-ending, unremitting, persevering, compassionate, type of activity.” – Leon Gorman